We moved to our new place two weeks ago and the internet is still not hook up. Would you believe it? There were more than four guys going in and out of our place and they can't find a good signal. The supervisor said that they need to rewire it and they will just ask permission from the HOA. Last Thursday, they got the permit and all they have to do really is do the rewiring! My husband called them everyday and each time, someone else handle our case. My husband was so pissed and he canceled the internet connection! Now, I left hanging! I'm totally disappointed! It would have been better if they will inform us that they can't do the connection! Everyday is a RUN-AROUND! Brighthouse service is totally frustrating!
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