We had a terrible and annoying customer service experience at Wal-Mart for the last 3 weeks. First, was about the lawnmower, a Murray brand, purchased about 3 months ago with a 2-year insurance. After using in less than 2 months, it won't start so; we called Wal-mart, they said that they can't do anything about it and told us to call the insurance company. We called and they told us to bring the lawnmower to a company to fix it. The guy said that they will fix it in three weeks. We called Wal-Mart again and told them about the development and ask, what they can do about it? Can they call the insurance to speed up but, then again the manager said, they can't do anything about it. I actually called the corporate office and complain. They have the same answers, they can't do anything about it. Why did they let us buy their insurance if they can't do anything about the customer?
(The medicine and med supplies above are given for FREE by his healhcare provider every month. He can choose whatever he needs from band-aid, allergy meds to weighing scale and more.)
Anyway, back to Wal-Mart: because of that incident stated earlier, my husband quit buying in Wal-Mart and chose TARGET for shopping instead. He also transfered his prescription to CVS. Guess what? CVS told us that his prescription is TOTALLY FREE because all medicationa are under the coverage of his insurance. Can you believe that? My husband had been paying his prescription to Wal-Mart for almost a year now. He was wondering why so; he called and asked his insurance company. It was found out that Wal-Mart never contact the healthcare insurance company. Not once. The only record showing was CVS inquiry. Wal-Mart Rip us again!
If you have prescriptions at WalMart and you are paying for it, you better check out your insurance. If you want to purchase on gardening stuffs such as lawnmower, edger, and more, DONT BUY AT WALMART.